returns and refund

100% shopper satisfaction is our commitment at Gardening Central.  Any products purchased that do not meet your satisfaction due loss or damage in transit, or erroneous/misrepresentative information on the product information page of the Garden Shopper section of Gardening Central will either be:

• exchanged with another product of equivalent value;
• replaced with the same product;
• refunded the purchase price of the product;

Please follow these steps once you receive your eParcel delivery:

1. Sign the customer approval form.
2. Examine the goods immediately for any breakages or defects;

if there is a problem with the product

• Contact Gardening Central immediately on 02 9280 2008;
• When you call, a Gardening Central representative will help you decide which of the returns options best suits you;
• Write the reason for return on the delivery packing slip, which will provide us with the order number to aid in the processing of the return;

 

WHEN WE CANNOT ACCEPT RETURNED GOODS

There are circumstances where Gardening Central cannot accept returned goods:

• If you have changed your mind decided you don't want the product;
• If the product has been used;
• Gardening Central cannot be held responsible for incorrect entry or unclear delivery address information and the customer will be liable for subsequent re-delivery costs.

All products sold on the Gardening Central website are covered by the manufacturer's warranty. Once the goods have been supplied in a satisfactory condition, the manufacturer's warranties and guarantees apply. Any problems with the product should then be taken up with the manufacturer.